H15 Palace, A Luxury Collection Hotel, Krakow Exterior photo This is an image showcasing a luxurious and opulent interior design.

**Key Features:**

* **Lighting:** The most striking feature is the massive, elaborate crystal chandelier hanging from the center of the ceiling, which casts a brilliant, warm lighH15 Palace, A Luxury Collection Hotel, Krakow Exterior photo This is a photograph of a very opulent and grand interior space, likely the lobby or a large reception area of a luxury hotel or high-end building.

Here's a detailed description:

**Architecture and Atmosphere:**
The room is characterized by an incrH15 Palace, A Luxury Collection Hotel, Krakow Exterior photo This is a photograph of a grand, classic-style building, likely a historic apartment building or a large institutional building.

**Architectural Features:**
*   **Facade:** The building has a light, creamy or pale beige facade, suggesting a well-mai
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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Ul. Sw. Jana 15, Krakow, Poland, 31-017
-
Steps from the Main Square
Perfect
9.4
9.7
/10
4.5
4.6
/5

5-star luxury palace hotel in Krakow

Amenities

H15 Palace offers a comprehensive array of facilities including a restaurant, bistro with a full bar, and a modern fitness center. The spa features a swimming pool, jacuzzi, wet and dry saunas, and specialized treatments for relaxation. Guests can explore various unique offerings such as the historic interiors restored to reflect the building's palace origins.

Rooms

Seventy distinctive rooms and apartments showcase a mix of restored historical features and contemporary design elements. Spacious accommodations, some with ceilings over 4.5 meters high, are fitted with high-quality furnishings from Italian, French, and local Polish manufacturers. Each unique room prioritizes comfort and offers amenities suitable for a luxury stay.

Location

H15 Palace is located at 15 St John's Street, a historical area once occupied by Polish nobility. The building's rich history includes serving as a cultural center and the headquarters of the French Institute. This central position offers easy access to Krakow's prominent sites and attractions.

Wellness

The spa at H15 Palace offers a selection of treatments including authorial massages and therapeutic body care with natural vegan SCENS cosmetics. Guests enjoy complimentary access to the wellness facilities, including the sauna and fitness area. The advanced water treatment technology in the pool enhances relaxation and wellbeing.

Dining

The on-site dining options include the upscale Artesse Restaurant and Bistro The Hours, where Chef Mateusz Suliga serves dishes inspired by Polish culinary traditions. Guests can savor seasonal ingredients and classic cocktails in a creatively designed setting. The menu adapts to local flavors, ensuring a delightful dining experience.

Highlights

Location: St John's Street, historical area

Rooms: Seventy unique accommodations

Dining: Artesse Restaurant & Bistro The Hours

Wellness: Spa with natural SCENS treatments

Culture: Former cultural center of Krakow

Spa: Advanced Ospa water treatment pools

Must-do experiences

  • Explore the hidden Oskar Schindler's Factory for a profound history lesson.
  • Savor the traditional Polish pierogi at Krakowska Restaurant downtown.
  • Stroll through the charming Kazimierz district, full of art and cafes.
  • Visit the vibrant Stary Kleparz market for fresh local produce and crafts.
  • Don't miss the stunning views from Wawel Hill and its majestic castle.
View all

Choose the Room

From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
Classic King Room
2 persons
345 sq. feet 
1 King-size bed
Classic Twin Guest Room
2 persons
345 sq. feet 
2 Single beds
Twin Junior Suite
2 persons
400 sq. feet 
2 Single beds
Junior King Suite
2 persons
400 sq. feet 
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Check Dates & Room Rates

See what's available for your travel dates

Amenities

Thoughtfully designed amenities for a comfortable & memorable stay
Facilities: Perfect
9.4/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Lift
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Hiking

Services

  • Paid airport shuttle
  • Valet parking
  • Pet amenities available
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Indoor swimming pool
  • Sun loungers
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Steam room
  • Jacuzzi
  • Body scrub
  • Facial
  • Treatment room
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage

Room features

  • Air conditioning
  • Heating
  • Soundproofed rooms
  • Garden furniture
  • Ironing facilities
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Dining Onsite

At H15 Palace, A Luxury Collection Hotel in Krakow, dining experiences are thoughtfully curated to celebrate a blend of international and European flavors. With inviting atmospheres, each venue caters to diverse culinary cravings during lunch, dinner, and cocktail hours, ensuring every meal is a delightful occasion.
H15 Palace, A Luxury Collection Hotel, Krakow Restaurant photo The photo shows the interior of a stylish bar or restaurant with a unique architectural design. The ceiling is a series of large, arched vaults made of a warm, textured material, possibly plaster or concrete. These arches create a sense of spaciousne
H15 Palace, A Luxury Collection Hotel, Krakow Restaurant photo The photo shows a cozy and stylish corner of a room, likely a hotel lobby or lounge area. The color palette is warm and inviting, featuring creams, browns, and black accents.

The main focus is a curved sofa with a black and white striped backrest an
H15 Palace, A Luxury Collection Hotel, Krakow Restaurant photo The photo shows the interior of a stylish bar with a distinctive architectural design. The ceiling is vaulted and made of a light-colored stone or concrete, giving the space an old-world charm. Large, arched windows are visible along one wall, lettin

Bistro The Hours

International
Ambiance
Modern and stylish, designed for both relaxation and social gatherings
Key Offerings
A menu featuring global influences, perfect for a leisurely lunch or an evening cocktail; signature items reflect contemporary trends and classic favorites.
Reservation
Not needed
Open daily from 14:00 to 22:00

Restauracja Artesse

European
Ambiance
Elegant and intimate, ideal for a romantic dinner or special occasion
Key Offerings
Dinner showcases refined European dishes with a contemporary twist, offering an exclusive dining experience with a focus on seasonal ingredients.
Reservation
Recommended
Open Thursday to Saturday from 17:00 to 23:00

H15 Palace, A Luxury Collection Hotel, Krakow Location

Ul. Sw. Jana 15, Krakow, Poland, 31-017
Map view
Ul. Sw. Jana 15, Krakow, Poland, 31-017
Nearby
Monument
Grunwald Monument
900 ft
Restaurants
Gossip Cafe 2
0 ft
Zwierzyniecka 4
Pracownia Piwa
100 ft
ul. Kasztanowa 31
Cyrano de Bergerac
600 ft
ul. Slawkowska 26
The Mexican
700 ft
ul.Florianska 34
Galicyjska Restaurant
400 ft
ul. Pijarska 9
Piwnica Pod Zlota Pipa
800 ft
ul. Florianska 30
Vesuvio
800 ft
ul. Florianska 38
Dobry Kumpel Pub
700 ft
Florianska 47
Restauracja Szlachecka Miod i Wino
400 ft
ul. Slawkowska 32
Explore Krakow
Explore Krakow
Top Attractions
Activities
Dining
Entertainment
Main Square
Main Square
8 minutes' walk
Main Square, a vibrant hub of Krakow, showcases stunning architecture and lively street performances.
Wawel Royal Castle
Wawel Royal Castle
25 minutes' walk
Wawel Royal Castle offers breathtaking views and rich history, with guided tours available for exploration.
St. Mary's Basilica
St. Mary's Basilica
8 minutes' walk
St. Mary's Basilica features remarkable Gothic architecture and the famous wooden altar by Veit Stoss.
Krakow Barbican
Krakow Barbican
10 minutes' walk
Krakow Barbican, a historical fortress, provides insights into the city's medieval past and picturesque gardens.
Bike Tour
10 minutes' walk
Bike tours of the city offer a thrilling way to see Krakow's sights. Rentals easily accessible nearby.
Botanic Garden of the Jagiellonian University
25 minutes' walk
The Botanic Garden, ideal for relaxation, features diverse plant species and tranquil walking paths.
Galicyjska Restaurant
Galicyjska Restaurant
2 minutes' walk
Galicyjska offers traditional Polish dishes with cozy décor; try their stuffed cabbage rolls for a local taste.
Cyrano de Bergerac
Cyrano de Bergerac
2 minutes' walk
Cyrano de Bergerac serves French cuisine in a chic setting; notable for its fine wines and artisanal cheeses.
Bunkier Sztuki
13 minutes' walk
Bunkier Sztuki Contemporary Art Gallery hosts modern exhibitions and cultural events in a unique space.
Krakow Philharmonic
12 minutes' walk
The Krakow Philharmonic features orchestral performances in an elegant venue; check for seasonal concerts.
Getting around
City Centre
Krakow5 min  ·  1400 ft
Airports
John Paul II International Krakow-Balice (KRK)25 min  ·  10.2 mi
Katowice (KTW)158 min  ·  65.1 mi
Train
Kraków Main Station9 min  ·  2300 ft
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible at a location nearby at PLN 150 per day.
Internet
Wireless internet is available in for free.
Breakfast
The hotel offers a full breakfast at the price of PLN 160 per person per day. 
Pets
Pets are allowed on request.
Languages
English, Italian, Polish, Russian, Ukrainian
Number of floors:
4
Number of rooms:
70
Former name
hotel h15 luxury palace - destigo hotels

Guest Ratings & Reviews

Real Guest Experiences & Ratings
Review summary
Based on recent reviews
Powered by AI
Guests consistently praise the hotel's beautiful, palace-like design and its convenient location, only a short walk from the main square and next door to a museum where the da Vinci painting is. The spa area, including the pool, jacuzzi, sauna, and steam bath, is a highlight for many. Rooms are spacious, with amenities like Nespresso machines, and some guests have noted the thoughtful technical details, while a few guests found the breakfast disappointing. it is considered a 5-star experience at a reasonable price.
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Review score
Based on 895 verified reviews
9.4/10
Perfect
95%
Recommend
Location
9.7/10
Cleanliness
9.6/10
Value for money
8.9/10
Facilities
9.4/10
Pros
Luxurious lobby
Spacious rooms
Heated bathroom floor
Friendly staff
Excellent spa facilities
Cons
Disappointing breakfast
Payment handling issues
Guest reviews
based on 895 reviews
9.4/10
based on 1915 reviews
9.4/10
Nigel from United Kingdom
Single
Deluxe
3 nights in November 2025
|
Reviewed: February 04, 2026
9/10
electric blindshigh ceilings
i stayed in a beautiful room IT was amazing. the electric blinds were GREAT. the high ceilings added to the luxury
the bistro bar menu had TOO few options
0 Helpful
Aaron from United States
Couple
deluxe
3 nights in November 2025
|
Reviewed: January 18, 2026
7/10

a decent stay

welcome drinkfriendly staffpayment handlingdisappointing breakfast
i received a welcome drink upon arrival, that was nice. the staff was friendly! they provided a detailed tour of the room, showing how all the electrics work. wow!
The hotel charged my card multiple times for deposits. It looked suspicious to my bank. also the breakfast was disappointing. I expected more for the price we paid.
0 Helpful
John from United Kingdom
Single
deluxe
3 nights in November 2025
|
Reviewed: January 01, 2026
6/10

reasonable stay overall

convenient locationgood varietyhelpful staffsmall gymlimited lightlimited menu
the hotel has a very convenient location it was easy to reach many attractions. the breakfast offered a good variety of options i found many choices. the staff was helpful and accommodating they addressed my requests promptly.
the gym was quite small it only had a few machines. the room i was assigned faced an inner courtyard this limited the natural light. the bistro bar menu was limited this made it difficult to find a variety of options.
0 Helpful
Chris from United Kingdom
Couple
deluxe
3 nights in August 2025
|
Reviewed: September 28, 2025
7/10
well equippedmain squarelimited menudormer windows
the room was super clean and well equipped. the hotel is close to the main square. many restaurants and bars are within walking distance.
our room had no view to speak of. i could only see dormer windows of rooms opposite. the bistro bar menu was very limited.
0 Helpful
Questions of the users
About H15 Palace, A Luxury Collection Hotel, Krakow
Is it possible to accommodate a four-year-old child in the super deluxe room for a family stay?
12 November 2024
A baby crib can be provided if needed to ensure a comfortable stay for your family.
Can assistance be provided for booking a tour of the Auschwitz Birkenau Memorial Museum?
05 February 2025
Various options are available for tours, including group tours with transportation and private tours tailored to your preferences.
Are there options for twin beds in guest accommodations?
10 March 2025
Rooms with twin bed arrangements can be arranged upon request, catering to guests' preferences.
What spa treatments and pricing are offered, and is advance booking necessary?
01 April 2025
A comprehensive spa menu is available on the website, detailing various treatments and pricing. It's recommended to book treatments in advance to secure your preferred options.
Can hotel guests use the sauna, steam room, and pool without prior booking?
15 May 2025
Access to the wellness area, which includes the sauna, steam room, and pool, is complimentary for hotel guests and does not require reservations.
What is the latest check-in time for guests arriving late at night?
22 June 2025
The reception is open 24/7, allowing check-in at any time, including late arrivals.
Is secure parking available for guests and what are the costs?
18 July 2025
Yes, secure parking is available approximately 200 meters from the hotel, at a cost of PLN 110 per night.
Are children permitted to use the swimming pool facilities?
30 August 2025
Children are welcome in the swimming pool, providing a family-friendly environment.
Is it possible to arrange connecting rooms for families or groups?
11 September 2024
Connecting rooms can be organized; a direct message or call to the reception is recommended for arrangements.
Is there air conditioning provided in the hotel rooms for comfort during warmer months?
29 October 2024
All rooms are equipped with air conditioning to ensure a pleasant climate for guests.
What unique experiences can be expected during a visit to Krakow and at the hotel?
25 November 2024
Guests can indulge in spa treatments, enjoy exquisite dining, and explore the rich cultural heritage of Krakow, providing a perfect blend of relaxation and discovery.

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